Please go to this link to book your appointment.
Because we have limited space available and especially during high season time we are frequently at 90 - 100% occupancy. When we are at capacity, the lack of space may force us to turn away some clients for boarding. When clients cancel reservations, or change reservations without an appropriate amount of notice (at minimum 1 week), it is frequently too late for us to fill that space that we reserved for them because the clients that we turned away have already made other arrangements. This causes us to lose income. Due to the loss of revenue as a result of untimely cancellations, schedule changes, and early pick ups we have implemented the following cancellation policies.
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Cancellations incur no financial penalty if made more than 14 days prior to the board.
Cancellations made within 14 days from the start of the stay will forfeit 25% of the boarding fee/deposit. (We refund 100% of the cost of add-on services you’ve scheduled)
THERE ARE NO EXCEPTIONS.
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